If you wish to return an item due to a change in mind about the purchase,
i play.® will offer an exchange or refund provided that:
• You return the item within 60 days of purchase
• The item is in resalable condition including that:
a. It is in its original packaging, including instruction manuals
and all accessories;
b. It is unworn, unopened, unused and in its original
condition;
c. Any sew-in labels are still attached
• If an item is returned for any other reason other than a defect, customer is responsible for return shipping costs and may be charged back a restocking fee of the greater amount of 5% of the total returns or $10.
Ship authorized returns to the following address:
i play. 2000 Riverside Drive Suite # 9 Asheville, NC 28804
• We will credit you in the same manner as your original payment within 7 days of receiving the returned item(s).
Damaged and Defective Merchandise:
• Defective or damaged merchandise purchased at i play. may be returned within 60 days of the original delivery provided:
a. The product is faulty or is not of merchantable quality
b. The product is not fit for its intended purpose
• A purchase order number or lot number will be required when submitting a request for credit of damaged or defective products
• Credit will not be issued for goods which are counter damaged, shopworn, or damaged in transit.
• i play.® will cover the shipping costs if the product is defective or the return is a result of our error
• We will credit you in the same manner as your original payment within 7 days of receiving the returned item(s).
For questions regarding our return policy please contact us at 800-876-1574 or contact@iplaybabywear.com.
Submission of an order to i play.® for merchandise acknowledges and agrees to the above terms.
Return Policy
